I stumbled into insurance, but it turned out to be a fantastic fit for me. Initially, I knew I wanted to work in a client-facing role in the financial services sector, but I hadn’t considered insurance as a potential career path. However, I decided to explore various graduate schemes and was fortunate enough to secure a place on the highly regarded Marsh Graduate Scheme.

Ki has truly enriched my understanding of the London insurance market, giving me a distinctive viewpoint. Being a part of the largest insure-tech in Lloyd’s has been an incredibly fulfilling experience, giving me endless opportunities to grow within the company. Ki’s fast-paced and dynamic nature has captivated me, and I’m genuinely excited about the prospect of advancing my career further here.

Overall, I’m grateful to have ‘fallen’ into insurance and can’t see myself leaving any time soon!

I’m part of Ki’s North American Property division. As an account manager, my day-to-day role revolves around being the friendly face of our leading digital syndicate. I’m proud of building and nurturing strong relationships with our valued partner brokers – crucial for driving the acquisition and retention of the highest quality North American property business in the prestigious Lloyd’s market.

Internally, I’m a team player. I collaborate across departments to ensure we meet our Gross Written Premium (GWP) targets and work quickly to promptly address any queries or challenges our brokers may encounter. Building strong relationships comes naturally to me, and is essential when working with brokers. I prioritise effective communication and commitment to ensure every one of our clients and brokers is satisfied with Ki’s exceptional service.

My previous experience at Marsh and working closely with brokers has provided me with valuable insights into their ways of working. It allows me to navigate their needs and expectations with finesse, making me even more effective in my work.

Challenges aren’t typically ones to do with the Ki process, but external factors such as changing market conditions. Specifically in North American property, the market is starting to shift – a lot of London business is being lost to US competitors due to more competitive pricing. As a result, brokers are finding it more difficult to retain business and losing London orders or experiencing tightened orders. Our mission is that Ki’s technology delivers efficiencies in how London places and underwrites risk, to combat the competition from elsewhere.

I’ve only been at Ki two years, but have been grateful to be part of various product launches. We’ve been growing at an exponential rate, both in terms of headcount and GWP. Our product development is constant and I’m most excited about the increased partner capacity we offer through the platform. Ki currently offers a maximum line size of $11.5m, enabling brokers to secure a large volume of capacity directly through the platform.

We’ve added new partners since 2024, so  I’m excited for us to grow even and become the
largest follow market around! I’ve also had the benefit of overseeing the new Howden/Ki auto-tracker facility which will be monumental in building our partnership with a leading broker.